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Nov. 19, 2015, I called to cancel our service with Birch.

We were with Sage Telecom for 15 years and very satisfied, they sold out to Birch--NIGHTMARE. I had free caller ID, Free Metro and 300 min. of free long distance each month. Birch immediately disconnected all my free service leaving me with only a dial tone.

I called them repeatedly to disconnect the dial tone. I was paid in advance thru Dec 10, 2015 and they were just letting it run the course. I was persistent. You have to go through about 15 minutes of selecting options before you get to talk to a human, but you get nowhere, just a line of bull and passing the buck.

In Dec. 2015 I received a bill larger than any bill I ever paid to Sage so I called. I told to disregard it as my service was finally cut off Dec. 10, 2015.

Then In Jan, 2016. I got another bill with late fee assessed and now they have assessed me a finance charge. All this and I have no account. Call today to the billing office in Kansas, finally asking to talk to the manager.

I do have a refund coming but get this--it will take 90 day from the date they turned in my dispute, Jan 15, 2016. We'll see if I get my refund.

This company in my opinion deserves a rating of minus 150,000. They are losers and cheats.

Reason of review: chargine me foir service I don't even have.

Birch Communications Cons: Poor service still trying to get my refund.

Location: La Vernia, Texas

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Good morning,

My sincerest apologies for the billing related issues. I will gladly assist with helping to resolve this issue.

In order for me to escalate this issue to Customer Care/Billing, I will need for you to email me with your Birch account information and a good contact number. I will do everything in my power to get this issue resolved and restore your trust in Birch. Please contact me ASAP.

You can reach me at jared.williams@***.com. Jared Williams, PR Manager at Birch

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