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I received a phone call and Birch said that I qualified for a discounted phone & internet rate for the current company I use but the caller did not identify themselves as part of Birch but rather as part of the company I currently use for services. There would be no changes in phone & interest services since our current company was supposedly getting their service from "Birch" according to the caller Brittany.

They said that I was being over charged for phone and internet service. I was then given over to their manager who proceed to tell me that there would be no changes to my service and I would be billed less.

The way they presented the idea was that they owned the current company I am using for services and I was going to be charged less but after I asked who I am going to pay, they replied Birch which was not mentioned at the beginning of the phone call nor that they worked for Birch.

Reason of review: Poor customer service.

Birch Communications Cons: Lying about savings, Thieves.

Location: Denver, Colorado

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Guest

Good evening,

Our sincerest apologies for the unfavorable sale experience. We appreciate your feedback and will use this situation as an opportunity to better train our sales reps. If any further assistance is needed, please feel free to email Jared Williams, PR Manager at Birch (Jared.williams@***.com)

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