Totally agree. I have a client who was with C Beyond when Birch bought them out. C Beyond was awesome but as soon as Birch came in there was no support, the circuits went down all the time and it has been nonstop problems ever since. All their support department does is blame everything but their circuits - I see you have ASUS computers so those cause circuit problems - I see that you have a computer download a file and using all the circuit bandwidth - I see that you used green color ethernet cables so that will cause problems.
It's never their fault but always something the customer has done. They actually were playing a recording saying a Microsoft patch was causing problems with their circuits - A freakin' Microsoft patch was bringing their circuits down! That's how bad their network is that a patch will cause circuit problems!
In all seriousness, stay FAR away from these guys because they are nothing but trouble. There is no support and even if you get someone, they don't have any field technicians and they will just blame all your problems on something you are doing. For example, eating lunch in your office might cause circuit problems. Go with ANYONE but them. ***, you will be better off going with your cable company for Internet than these clowns.
I can say with all honesty that this is the absolute worst company I have ever dealt with.
Product or Service Mentioned: Birch Communications Internet Service.
Reason of review: Poor customer service.