Latest review first
Birch Communications - No service
I can't get a phone to work and I can't talk to them through the internet. So that leaves me totally incommunicado. I am screwed.
Company wrote 0 private or public responses to the review from Dec 07.
IF YOU OWN A BUSINESS....or a home for that matter...and Phone Service is important to you...DO NOT SIGN UP WITH BIRCH! They have the Poorest Customer Service I've experienced with any professional organization! My Business phone has been out for 3+ Days now....They...Read more
Company wrote 0 private or public responses to the review from Oct 11.
We have been trying to cancel our service with Birch for over 5 months! The hold time for every call is over an hour. First time we called, they stated it will be cancelled and we'll get the final bill. After getting another ongoing bill, we called and were told we...Read more
Company wrote 0 public responses to the review from Oct 03.
I have been trying to report a phone line out of order for days. The number is(901) 476-0451 listed to Inez Simpson, 2769 Terry Lane Rd., So., Covington, Tn. 38019. This phone has been out of order for several days now. It is next to impossible to get a technician on...Read more
Company wrote 0 private or public responses to the review from Sep 11.
I didn't like
- Poor customer service
After repeatedly complaining that the internet lines were dropping all day long. Birch response was you need more bandwith. With one person in the office and not on the internet at the when the service was down, that is not a bandwith problem. The internet and Voice...Read more
Company wrote 0 private or public responses to the review from Aug 27.
In March Birch fabricated a phone call with the receptionist and switched our phone service to another carrier. I didn't even know until we received the bill and when I called and questioned them that is when I found out. I switched service back and thought all was...Read more
Company wrote 0 private or public responses to the review from Aug 09.
I didn't like
They do robo calls to you and have your phone switched over from your regular phone company without your knowledge and charge you outrageous prices. When you call the company they will not give you a correct answer when you ask them what you are being charged for. They...Read more
Company wrote 0 public responses to the review from Jul 19.
Birch Communications - Call drpooed
Pls schedule pickup of birch equipment. For colony inn. 4917 vineland.
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Apr 19.
Birch Communications - Worthless pieces of crap to take advantage of elderly
Called my 80 year old mother and said they were switching her from att now. I found nothing but bad business practices and even the better business bureau has lots of complaints. It's impossible to talk to anyone that knows what they're doing to try to stop the porting of a number. They are the lowest of the low
Company wrote 0 public responses to the review from Jan 31.
we began with Birch on 1-19-2018. We are a midsize company with 70 employees. at 12:01 am on January 19 all our phones stopped working. At 11:00 am I called them and they said its scheduled to go on at 8pm. I said the salesman said it would be a SEAMLESS PROCESS,...Read more
Company wrote 0 public responses to the review from Jan 21.
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