Birch Communications
290K
CLAIMED LOSSES
298
TOTAL REVIEWS
40.4K
PAGE VIEWS
4
ISSUES RESOLVED
Birch called my small business today, like everyone else they claimed that they are affiliated with AT&T and can lower my per line bill. Naturally I listened to what they had to say to get more info. I was then put on with a supervisor who said he would place me on...
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ID
Location
Euless, Texas
Reason of review
Poor customer service
New Reviewer
Trouble with phone service
Crackle on phone line. Found out provider is actually "Liingo." But I pay Birch. Service(!?) is from ATT. What's going on here?
User's recommendation: You are screwed.
ID
Location
Columbus, Indiana
Preferred solution
Apology
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Verified Reviewer New ReviewerIdentity fraud and financial fraud
Hi, My name is mohamed aziz chetoui, and i had in last 2 day adiscussion with fake identity (girl with name is suzane) using phone application BOTIM from this number +1 95* 580 **** and the person who call me force me to do somethings not good and save me in video after all this he say if i wont to not sending this to my friends you need to pay and say this is how he make money. I do some search and i find this number is a voice ip line from your company My request is if i can to know the real identity from this number for make justice and protect myself +1 95* 580 **** Cbeyond Landline Pompano Beach, FL Compagnie de téléphone: Florida Digital Network Utilisation: Téléphone fixe Pays: US Lieu: Pompano Beach, FL Indicatif régional: 954 Code régional: 580
ID
Location
Aryanah, Gouvernorat De L'ariana
Loss
$500
New Reviewer
Item shipped to wrong address
Item was shipped to wrong address. I need to talk to a person. Call me at +120********
ID
Product
Birch Communications Account
Preferred solution
Item shipped to wrong address
New Reviewer
Some great people in a tough situation.
I worked there briefly. As an employee it was not bad but as a sales guy it was a lot of time dealing with customer service. Way too many things out of my control. Great people that try.
ID
Location
Ballwin, Missouri
Service
Birch Communications Customer Care
New Reviewer
Technical support
Phone line is messed up I'm not being able to receive calls or call out.
ID
Service
Birch Communications Phone Service
Pros
- Low price
Cons
- Technical support
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer
Moving need to move my service to the new address
Been on the phone for over a half hour still no answer. I’m just trying to move my service to my new address. This is rediculous
ID
Location
El Paso, Texas
Service
Birch Communications Customer Care
Reason of review
Poor customer service
New Reviewer
DONT WALK>> RUN!!
I signed up for Birch (now Fusion?) Aug 30 2019 I have used them yrs ago.. Install was to be Fri 9/13 ha jokes on me .. no show, cant reach anyone til Mon. Sure am glad this happened now vs after they had my money WHEW
ID
Service
Birch Communications Phone Service
Pros
- Offered services for a good price
Cons
- There is no costomer service at all
Reason of review
Access/ activation issues
New Reviewer
Tempo wireless stole my smart phone
December 2017 the people at tempo wireless DBA Birch Communications pretended my smart phone was defective. And instructed me to ship it to them. In fact nothing was wrong with my phone rather the service was terminated for no good reason. And then they kept my phone. Never returned it back to me. THEY STOLE MY PHONE ! And they LIED about it.
ID
Service
Birch Communications Customer Care
Cons
- Dishonest company
Reason of review
Tempo stole my phone
Loss
$900
Preferred solution
Replace my property
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New Reviewer
Phone Line is dead, again
There were telephone trucks running down the road working on something all day a few days ago and since then the line has been dead. There are other customers on the same road having issues with crackling on the line as well and when my line was still working I had the same issues. They are supposed to fix it by 6 pm tomorrow.
ID
Service
Birch Communications Phone Service
Pros
- Low price
Cons
- Lack of service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
*** SERVICE
There service absolutely SUCKS!!!!!!!! I have a small business and can never depend on my phone service !!!!! Am making a change somewhere today !!!!!! Strongly suggest do not use !!!!!!!!!!
ID
Location
Mckenzie, Tennessee
They suck
Worst company to do business with.
ID
Location
Mount Laurel, New Jersey
New Reviewer
Phone Line is dead
My rep could not understand me or hear me and would not help me.
ID
Location
Browerville, Minnesota
Service
Birch Communications Phone Service
Reason of review
Bad quality
Question
do u give early termination fee for phone service
ID
Location
Wilmington, Delaware
Service
Birch Communications Phone Service
Porting numbers
I am Becky Gibson with Santa Rosa Communications. We have a customer is Childress, Texas that wants to port their phone numbers to Santa Rosa Communications. Can you please contact me at: 940-886-**** (direct line) or 888-886-**** (main office) to visit with me on where to send a request to port numbers that you have? Thank you, Becky Gibson Commercial Supervisor Santa Rosa Communications 7110 Hwy 287 Vernon, Tx 76384
ID
Service
Birch Communications Service Transfer
Pros
- Leaving
- Unknown
New Reviewer
No service
I can't get a phone to work and I can't talk to them through the internet. So that leaves me totally incommunicado. I am screwed.
ID
Location
Baton Rouge, Louisiana
Service
Birch Communications Phone Service
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They were purchased by Fusion who has now filed Bankruptcy, it's a 'No Return' ... if any of you would like a technology and communication review, please reach out to me. TPx is ranked #2 out of the Top 500 MSP's in the country (Managed Service Provider) We provided managed solutions and network connectivity: (bandwidth , voice and backup) UCx and collaboration (VOIP and Anywhere with conference) Managed Firewall / Security O365 SD-WAN Leslie Whitney leslie.whitney@***.com