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IF YOU OWN A BUSINESS....or a home for that matter...and Phone Service is important to you...DO NOT SIGN UP WITH BIRCH! They have the Poorest Customer Service I've experienced with any professional organization! My Business phone has been out for 3+ Days now....They...
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1.0
I didn't like
  • Customer service when a problem
#1379180
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We have been trying to cancel our service with Birch for over 5 months! The hold time for every call is over an hour. First time we called, they stated it will be cancelled and we'll get the final bill. After getting another ongoing bill, we called and were told we...
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1.0
I didn't like
  • Lying about savings
  • Each operator doesnt know why you called
  • Poor service
#1372614
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I have been trying to report a phone line out of order for days. The number is(901) 476-0451 listed to Inez Simpson, 2769 Terry Lane Rd., So., Covington, Tn. 38019. This phone has been out of order for several days now. It is next to impossible to get a technician on...
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Anonymous
Deborah Dearman

Very poor customer service...my Mom is in a retirement home and is 88 years old. Her phone is her lifeline and it has been out for two weeks. Do you not have any REAL people w...

1.0
I didn't like
  • Poor customer service
#1352774
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After repeatedly complaining that the internet lines were dropping all day long. Birch response was you need more bandwith. With one person in the office and not on the internet at the when the service was down, that is not a bandwith problem. The internet and Voice...
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#1340105
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In March Birch fabricated a phone call with the receptionist and switched our phone service to another carrier. I didn't even know until we received the bill and when I called and questioned them that is when I found out. I switched service back and thought all was...
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1.2
I didn't like
  • Thieves
#1325461
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They do robo calls to you and have your phone switched over from your regular phone company without your knowledge and charge you outrageous prices. When you call the company they will not give you a correct answer when you ask them what you are being charged for. They...
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#1307803
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Birch Communications - Call drpooed

Pls schedule pickup of birch equipment. For colony inn. 4917 vineland.
#1236901
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Birch Communications - Worthless pieces of crap to take advantage of elderly

Called my 80 year old mother and said they were switching her from att now. I found nothing but bad business practices and even the better business bureau has lots of complaints. It's impossible to talk to anyone that knows what they're doing to try to stop the porting of a number. They are the lowest of the low
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1180356
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we began with Birch on 1-19-2018. We are a midsize company with 70 employees. at 12:01 am on January 19 all our phones stopped working. At 11:00 am I called them and they said its scheduled to go on at 8pm. I said the salesman said it would be a SEAMLESS PROCESS,...
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1.0
I didn't like
  • Poor costumer service
#1173523
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This company slipped the owner into an auto renewing contract without it being disclosed. Then in July of 2016 we called and added a few fax lines. During this conversation we asked if there was any type of contract or if we would be extending any type of contract. We...
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1.6
I liked
  • What i was told until i realized it was a lie
I didn't like
  • Face i was lied to
#1167822
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