Birch Communications Reviews and Complaints
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4
Issues
resolved
277
Total
reviews
$280K
Claimed
losses
$3.1K
Avg
loss
30.1K
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views
What was your experience with Birch Communications?
Customers don't like
- Poor customer service
- No customer service available when business phones out
- Horbible customer service at every level
Customers like
- Leaving
- What they said
- What i was told until i realized it was a lie
Birch Communications - Call drpooed
Pls schedule pickup of birch equipment. For colony inn. 4917 vineland.
Birch Communications - Worthless pieces of crap to take advantage of elderly
Called my 80 year old mother and said they were switching her from att now. I found nothing but bad business practices and even the better business bureau has lots of complaints. It's impossible to talk to anyone that knows what they're doing to try to stop the porting of a number. They are the lowest of the low
we began with Birch on 1-19-2018. We are a midsize company with 70 employees. at 12:01 am on January 19 all our phones stopped working. At 11:00 am I called them and they said its scheduled to go on at 8pm. I said the salesman said it would be a SEAMLESS PROCESS,...
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I didn't like
- Poor costumer service
This company slipped the owner into an auto renewing contract without it being disclosed. Then in July of 2016 we called and added a few fax lines. During this conversation we asked if there was any type of contract or if we would be extending any type of contract. We...
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I liked
- What i was told until i realized it was a lie
I didn't like
- Face i was lied to
Birch took advantage of a 90 year old woman. By getting her to switch from At&T of 70 years and promised her a low bill along with other things. They wanted her to pay a $200 early termination fee. After I cussed them out and ask why they were praying in on old people....
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I liked
- To talk with the vp
I didn't like
- Praying on the elder
After several months of increasing bills and poor service, we decided to switch to Suddenlink. We have been in business 30 years and when we chose this service they weren’t even Birch. Today when I called to terminate our relationship with Birch I was informed that...
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First of all, how we got signed up with these people was their rep represented themselves as "We are an agent for ATT". We signed up and the accounting person did not recognize the bill, didn't pay it and they suspended (our fault). I call in and in order for them to...
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Birch has been the worst experience I have had in 40 years of business.On monday October 30th we called with 2 lines out, they said they could not fix this until Friday the 3rd-5 days! Later that afternoon we called back with 2 more lines out, and out first line had so...
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We had a landline phone provided by Birch Communications since august 2010. We dont utilize landline that much anymore because of our smartphones. Nevertheless we wanted to keep it but decided on switching to ATT. After a week i got a letter saying because i terminated...
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Similar to Birch Communications
I cancel my elderly sisters service in May 2017, today I received a new bill for 247.36 . I have issued a STOP PAYMENT order with her bank. I have returned every bill with the cancellation notice. I called C/S after being on hold for 30 minute was told that they...
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