Birch called my small business today, like everyone else they claimed that they are affiliated with AT&T and can lower my per line bill. Naturally I listened to what they had to say to get more info. I was then put on with a supervisor who said he would place me on a hold and then I would hear music and I would need to answer some questions and then get a reference number. He repeated several times that the call is being recorded for both of our protection. This all seemed "fishy" to me, so when he put the hold on I hung up. They immediately called me back and I did not answer. I stared to research the company and found out what a huge SCAM they are trying to pull. Upon research I found out what they are doing is called "Slamming",
I sited this from the FCC website
“Slamming” is the illegal practice of switching a consumer's traditional wireline telephone company for local, local toll, or long distance service without permission. The slamming rules also prohibit unreasonable delays in the execution of an authorized switch by your local telephone company. The Federal Communications Commission’s (FCC’s) slamming liability rules provide a remedy if you've been slammed, discourage slamming by removing the profit, and protect consumers from illegal switches. The FCC’s Enforcement Bureau can also take action against slammers.
A few minutes later they called again and I answered saying that the person in charge of the account was not available and to please remove my number from their directory. The girl recognized my voice from the previous call and called me out saying "oh so you are the one in charge and you aren't available?" I answered yes. She responded saying "oh so you're lying?". Geeze talk about the pot calling the kettle black. I was lying just so I didn't have to deal with them anymore. Regardless when I asked again to be removed I was hung up on.
DO NOT answer any questions for them or unknowingly authorize any changes. This is very sneaky and a terrible way to do business. It sounds to me like they have found loopholes in the FCC rules/laws. I am not one to usually write complaints or reviews but this is just ridiculous!!!!!
Reason of review: Poor customer service.