Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

A salesman from Birch Communications called and said they can upgrade my internet bandwidth to a higher bandwidth at the same cost since I have been a long time customer.I agreed, it took them 3 month to get me the new bandwidth, I have had the new bandwidth since Dec.

2016. I noticed my bills went up by $200 per month. I called them and they said the salesman does not work them anymore and they will try to resolve the issue.

Today may 9 2017 They called me and said they can not give me what they had promised.I asked them to take to the old service at the same price, They are asking me to sign a new contract for 2 years.

Review about: Birch Communications Internet Plan.

Reason of review: Not as described.

Monetary Loss: $4800.

Preferred solution: Price reduction.

I liked: What they said.

I didn't like: What they delivered.

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