Product: Birch Communications Service Transfer Clear all filters (4 of 4 reviews match)
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I had a contract for services with Cbeyond and when my contract finally expired I called birch before my contract ended and inform them I was moving over to another company staring January if I needed to send them a termination letter and the representative said I can...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

1.0
Product
Birch Communications Service Transfer
I didn't like
  • There is no costomer service at all
#1031320
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Birch switched nine of our business lines without our permission. Actually they fabricated a recording with one of our receptionists as proof that we requested the switch. Birch Customer service is not helpful, they claimed they cannot switch us back. No sense in...
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Anonymous
Anonymous

I apologize for this experience and would like to escalate this issue. Please email me at Cassandra.gulia@birch.com and I will reach out to our customer care leadership to res...

Product
Birch Communications Service Transfer
#883179
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I ordered a discount on my account on 05/03/16.Everything was set to be transferred to new provider on 06/10/16. New provider came early and transferred was completed. Birch led my office to believe all notifications were completed at that time. I received an email on...
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Anonymous
Jared Williams at Birch

Good Evening,Our sincerest apologies on the difficulties with closing your account with Birch. I would like to assist with resolving this issue. If you could please email Ja...

2.1
Product
Birch Communications Service Transfer
I didn't like
  • Poor customer service and billing
#848897
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Birch called an employee for my business claiming to be AT&T w/ a special deal to lower fees. The unauthorized employee agreed to an unlawful verbal contract. I (the business owner) received my first bill from Birch and immediately called and told them to cancel...
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Cbeyond
Cbeyond

We sincerely apologize for any inconvenience you may have experienced and would like to investigate these concerns immediately. Please send us an email urgently at cassandra.g...

Product
Birch Communications Service Transfer
#559208
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