Product: Birch Communications Phone Service Clear all filters (77 of 77 reviews match)
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She straight up lied and said that she thought our agreement was not cancelled- despite direct written notice that both companies agreed we were forced to change providers. Stay AWAY from Birch Communications- fraudsters, harrassers, liars, cheats, theifs, unethical,...
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Birch Communications Phone Service
#1104363
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Birch Communications - POOR CUSTOMER SERVICE  ...
I am a disabled vet, my phone connection & service has been shut down for the 6th day, even though I spoke to a CSR my landline is not functional & has been disconnected for 6 days.Folks I can not even call a CSR & was unable to reach one for 2 days & I still waited...
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Birch Communications Phone Service
#1093065
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I own a business and have been with Birch for over 9 years a loyal customer.In the recent 4 months my service has been interrupted several times. Recently there was a large outage on July 12. I had no way to contact the company through phone calls or internet. I...
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1.0
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Birch Communications Phone Service
I didn't like
  • No customer service available when business phones out
  • Each operator doesnt know why you called
  • Charge you an early illegal termination fee
#1090404
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Birch Communications Phone Service Review

#1039460
Andreas fashions Los Angeles we do not have phons for 3days this is the 2th time in one month You put us out of bissness we are in the weding bissness
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Birch Communications Phone Service Review

#701314
1.8
Details
I manage a small business, they promised they could save me money, in actuality they are costing me 25 percent more. And now we are stuck in a three year contract and no one there gives a hoot about the customer. Nothing I can do but wait for my 3 years to end. It's going to cost me almost $1500 extra over the life of the contract.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Birch Communications Phone Service Review

#678582
1.7
Details
Business customer,been having issue since I started service. When my phone or fax lines are down my business is down. Going back to at&t their expensive but I have service
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Customer service
Diversity of Products or Services
Price Affordability
I have tried calling customer service tech support twice to report phone out of service problem.1st time on hold over two hours never answered, and today for over 25 minutes with no answer. UNACCEPTABLE! PHONE xxx-xxx-xxxx has loud hum and crackle on line. Occasionally...
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Birch Communications Phone Service
#1088973
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When it was C-Beyond service was mediocre at best but when they became Birch, the prices that they quoted were no where to be seen.After months of over charging and slow service, we switched to Spectrum Business and had our numbers switched over. I mailed a letter to...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

1.0
Product
Birch Communications Phone Service
I didn't like
  • When you cancel they keep charging you
  • Poor customer service
  • Lying about savings
#1032914
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I hear you!!We had Birch about 10 years ago, service was lousy and expensive so we transferred over to CBeyond and the service was very good. Birch then buys out CBeyond and all went to he-- in a handbasket. I never signed a contract with Birch as even years later the...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

1.0
Product
Birch Communications Phone Service
I didn't like
  • Internet serviceand customer service
#1031376
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I had Tempo (Birch service) and shortly after I paid my monthly bill, my service was suspended.I don't have a cell phone, so the phone they suspended was my only phone. My husband called them from work and they told him that another company "wanted" our service and...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

Dodson, Louisiana
Product
Birch Communications Phone Service
I didn't like
  • Questionable ethics
#949330
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They need to be sued. Incompetence is no excuse for dishonest business practices. Cut off our International calling with no explanation in violation of our contract.
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Anonymous
Anonymous

Good morning,Our sincerest apologies for the issues with your international calling service. We would like to help with finding a resolution to this problem as soon as possib...

1.1
Product
Birch Communications Phone Service
#853586
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I received a phone call and Birch said that I qualified for a discounted phone & internet rate for the current company I use but the caller did not identify themselves as part of Birch but rather as part of the company I currently use for services.There would be no...
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Anonymous
Jared Williams at Birch

Good evening,Our sincerest apologies for the unfavorable sale experience. We appreciate your feedback and will use this situation as an opportunity to better train our sales ...

1.0
Product
Birch Communications Phone Service
I didn't like
  • Thieves
  • Lying about savings
#838675
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This place is like a circus...three rings and you just have to keep an eye on all three rings... It has taken over five months to find people who know what is what at this company... and just happy to be switching over soon... changes in policy with no regards for...
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Anonymous
Anonymous

Good Afternoon,I'm sorry for the issues you've been having. I would like to assist in resolving them. Please email cassandra.gulia@birch.com with your account information and ...

Product
Birch Communications Phone Service
#825298
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