Product: Birch Communications Customer Care Clear all filters (22 of 22 reviews match)
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Birch took advantage of a 90 year old woman.By getting her to switch from At&T of 70 years and promised her a low bill along with other things. They wanted her to pay a $200 early termination fee. After I cussed them out and ask why they were praying in on old people....
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1.0
Product
Birch Communications Customer Care
I liked
  • To talk with the vp
I didn't like
  • Praying on the elder
#1144159
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I cancel my elderly sisters service in May 2017, today I received a new bill for 247.36 .I have issued a STOP PAYMENT order with her bank. I have returned every bill with the cancellation notice. I called C/S after being on hold for 30 minute was told that they...
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Product
Birch Communications Customer Care
#1104444
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I wrote Birch to cancel my service last month, and they did not cancel it.I just got a new bill, called, and was put on hold for an hour with a disconnect. When I finally got through to a person, the person was snippy with me, and told me I should not have written a...
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2.1
Product
Birch Communications Customer Care
I didn't like
  • Contact on may 8
#1044618
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We recently switched from AT&T to Birch communications for our condo building's residential call box and elevator emergency communication box. No issues with the residential call box but every night between the hours of midnight and 3am, we get a call from Kings III...
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Anonymous
Tim AT Birch

Hello, I'm sorry to hear you have had this ongoing issue. I would like to look at the type of service you have and determine​ what issue is the root cause. Can you email you...

3.0
Product
Birch Communications Customer Care
I didn't like
  • Horbible customer service at every level
#1041377
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Birch acquired Cbeyond which was a first class company.Since they took over their customer service department has gone to ***... They used to have an enterprise department for large customers with knowledgeable reps and now they took that away. Now they have...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

Product
Birch Communications Customer Care
#985183
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4:30 pm thursday our phones and internet go out. after 30 minutes on hold birch support says they will call back in 4 hours. they don't call back. we call and they will have someone at our facility at 8 am 8am friday morning birch is a no show. we call and they...
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Anonymous
Anonymous

I'm sorry for all the issues you've experienced. We care about our customers and wish to resolve this urgently. We are disappointed the situation negatively impacted your expe...

2.3
Product
Birch Communications Customer Care
#933272
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I'm writing this in hopes to save people the aggravation I've endured.The lack of service with email outages and outbound fax issues have been unacceptable. The down time has cost my company money. In addition to the lack of service, the hold time to get support is a...
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Anonymous
Anonymous

I'm sorry for the service issues and lengthy hold. We care about our customers and wish to resolve this urgently. We are disappointed the situation negatively impacted your ex...

La Grange Park, Illinois
Product
Birch Communications Customer Care
I didn't like
  • Lack of service
  • Outbound faxes not working
  • Long hold times
#925795
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Cancelled contract as I was told.Numbers were ported timely, continued to get billed. I called & was told billing was posted in arrears, ignore, it should be cleared up. Called each month until I was finally told by a c/s rep that a piece of equip showed not returned....
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Anonymous
Anonymous

I'm so sorry for this experience. We care about all our customers and wish to resolve this urgently. We are disappointed the situation negatively impacted your experience with...

1.0
Product
Birch Communications Customer Care
I didn't like
  • Way they worked the contract to their benefit
#922428
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can explain the charger,and hang off the phone.what a rude customer service .we have a phone problem we call them for help, I ask them how the charge, they told me if out side the is no charge and if inside my business then I have to pay the fee, that cool with me. But...
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Anonymous
Anonymous

I am with a phone and internet company that is based out of Cleburne. I am so sorry you are having these issues. If possible I would like to provide you with a better solutio...

Anonymous
Anonymous

I apologize for this experience. We care about all our customers and wish to resolve this urgently. We are disappointed the situation negatively impacted your experience with ...

Product
Birch Communications Customer Care
#896791
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Birch slammed my mentally challenged elderly brother even had a recording of him saying, yes, yes to everything they said to him.Which made no sense. My brother also had a medical emergency alert system hooked up to the service he had, but when they slammed his service...
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Anonymous
Anonymous

I apologize for this experience. We care about all our customers and wish to resolve this urgently. We are disappointed the situation negatively impacted your experience with ...

1.3
Park City, Kansas
Product
Birch Communications Customer Care
#888639
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