I was employed with CloseCall America which is a telecommunications company that Birch Communications took over in December 2010. I decided to stay with their service during the take over, figured I'd give them a try despite other reviews saying how crappy they are.
I placed a full disconnection order with Birch to be completed on February 22nd. I woke up this morning(Feb 8th) to find I had no dialtone. I finally manage to get Birch on my cell phone (surprising since my cell service usually sucks inside my house) and they say the order was accidentally processed early. It's now 4:45 PM and I call them again asking about the status of getting my service reconnected. No updates available.
I should have known Birch would screw my order up after seeing other customer complaints online and not to mention the guy who took my order did not verify anything with me which means they have crappy customer service. My advice to any Birch customers, double check that their incompetent customer service reps put your order(s) in correctly by having them verify everything back to you. I can only smile at how many CloseCall America customers this *** company lost due to screw ups and long hold times. :)