Birch Communications - Billing for warranty replacement stating phone was tampered when it was not
Birch stated I failed to return a warranty replacement and charged me $549 for a new phone.It was part of a long saga beginning with an iPhone that broke while I was with CBEYOND.
Birch bought CBEYOND and I dealt with CBEYOND on this issue. It took over 5 weeks to get a new phone and over 25 calls because Birch would not ship phones because they were merging warehouses. I never signed any new documentation with Birch or CBEYOND nor was I requested to return anything. 3 months after I finally got my new phone Birch billed me $549 stating I did not return the old phone.
I stated the replacement was processed by CBEYOND and I was never asked to send phone back.
I eventually had to mail BIRCH my broken phone at my own expense. Now they are claiming the phone was tampered with and they are still charging me.
I took extensive pictures to proove the phone was not damaged other than the material defect (home button did not work).I am
Review about: Replacement Policy.
I didn't like: Willingness to investigate problem, Follow through.
Review #609002 is a subjective opinion of a user.