Silver Spring, Maryland
2 comments
Featured Not resolved

Birch stated I failed to return a warranty replacement and charged me $549 for a new phone.It was part of a long saga beginning with an iPhone that broke while I was with CBEYOND.

Birch bought CBEYOND and I dealt with CBEYOND on this issue. It took over 5 weeks to get a new phone and over 25 calls because Birch would not ship phones because they were merging warehouses. I never signed any new documentation with Birch or CBEYOND nor was I requested to return anything. 3 months after I finally got my new phone Birch billed me $549 stating I did not return the old phone.

I stated the replacement was processed by CBEYOND and I was never asked to send phone back.

I eventually had to mail BIRCH my broken phone at my own expense. Now they are claiming the phone was tampered with and they are still charging me.

I took extensive pictures to proove the phone was not damaged other than the material defect (home button did not work).I am

Review about: Replacement Policy.

I didn't like: Willingness to investigate problem, Follow through.

Review #609002 is a subjective opinion of a user.

1.0
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $549
Preferred solution Full refund

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Anonymous
#962376

They agreed to take back the replacement IF I had the original box, paperwork, etc.(who saves the box after 4 months?h.

I believe they will claim this phone looked used it I missed some thing when mailing it back. I have photos showing the phone was not damaged.

Any opposing claims I feel were false and made up by Birch.I haven now complained to the FCC.

Cbeyond
#959637

We sincerely apologize for any inconvenience you may have experienced and would like to investigate these concerns immediately.

Please send us an email urgently at cassandra.gulia@birch.com with your account information, and we will have a member of our team reach out to you as a matter of urgency.

Thank you,

Birch

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