I have tried calling customer service tech support twice to report phone out of service problem. 1st time on hold over two hours never answered, and today for over 25 minutes with no answer. UNACCEPTABLE! PHONE xxx-xxx-xxxx has loud hum and crackle on line....Read more
I am writing you to seek your assistance with our phone system. We have been down for over 48 hrs now with not a single call back from tier 2. We have made over 10 calls to the support desk and our trouble ticket is still open with no change. We have been promised...Read more
Birch called my company in August and offered phone service for 39.95 plus 9.95 for voice mail. I agreed to change over our main line and was given a confirmation #. after several weeks we received a letter about setting up the voice mail but nothing about the...Read more
I didn't like
- Poor customer service
Top 5 Reasons that compelled us to break contract with Birch and find other providers. 1.Inability to remedy the blacklisting of our domain over a period of several months forcing us to establish a new domain at considerable expense and move all email hosting to...Read more
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