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I have tried calling customer service tech support twice to report phone out of service problem. 1st time on hold over two hours never answered, and today for over 25 minutes with no answer. UNACCEPTABLE! PHONE xxx-xxx-xxxx has loud hum and crackle on line....
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#1088973
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I am writing you to seek your assistance with our phone system. We have been down for over 48 hrs now with not a single call back from tier 2. We have made over 10 calls to the support desk and our trouble ticket is still open with no change. We have been promised...
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Anonymous
Anonymous

I believe SpectrumVoIP can help you in the following ways:• Saving 20% to 30% monthly on your telephone services • Update all business telephone equipment (No upfront or pre-p...

Anonymous
Anonymous

After a couple of days of running we are back down again. Been waiting for over 7 hrs for someone to call us back. Our business has been impacted for the outage twice now. ...

2.0
#792355
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Birch called my company in August and offered phone service for 39.95 plus 9.95 for voice mail. I agreed to change over our main line and was given a confirmation #. after several weeks we received a letter about setting up the voice mail but nothing about the...
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Anonymous
Anonymous

I don't understand how any of that is birchs fault or how they can't be trusted ? Did you not read the letter they sent you about the voice mail? None of this to me seems to b...

Anonymous
Jared

Hello, we are sorry to hear about the trouble you had with Birch and would like to investigate further. Can you please email Jared Williams with your account information and ...

1.0
I didn't like
  • Poor customer service
#759490
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Top 5 Reasons that compelled us to break contract with Birch and find other providers. 1.Inability to remedy the blacklisting of our domain over a period of several months forcing us to establish a new domain at considerable expense and move all email hosting to...
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Cbeyond
Cbeyond

We sincerely apologize for any inconvenience you may have experienced and would like to investigate these concerns immediately. Please send us an email urgently at cassandra.g...

#625637
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