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1.3 Based on 64 reviews
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  • Customers like
    • Leaving 6
    • Nothing 1
  • Customers don't like
    • Willingness to investigate problem 5
    • Everything they are scam artists 5
    • Thieves 4

I'm writing this in hopes to save people the aggravation I've endured. The lack of service with email outages and outbound fax issues have been unacceptable. The down time has cost my company money. In addition to the lack of service, the hold time to get support is a minimum 40 minutes on hold, most often more like an hour. You can email data support and sometimes get a response a day or two later. Did I mention I'm running a company!? ... Read more

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Cancelled contract as I was told. Numbers were ported timely, continued to get billed. I called & was told billing was posted in arrears, ignore, it should be cleared up. Called each month until I was finally told by a c/s rep that a piece of equip showed not returned. I was given instructions on how to return, did & was told a credit would be given. Next statement showed I owed over $4,000! I called again & was told it was because of early... Read more

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Totally agree. I have a client who was with C Beyond when Birch bought them out. C Beyond was awesome but as soon as Birch came in there was no support, the circuits went down all the time and it has been nonstop problems ever since. All their support department does is blame everything but their circuits - I see you have ASUS computers so those cause circuit problems - I see that you have a computer download a file and using all the circuit... Read more

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can explain the charger,and hang off the phone.what a rude customer service . we have a phone problem we call them for help, I ask them how the charge, they told me if out side the is no charge and if inside my business then I have to pay the fee, that cool with me. But they did'n do anything in my business and still give me a bill for $149 just because they said they been out there! Not even come to my business and check what wrong, thank a... Read more

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Birch slammed my mentally challenged elderly brother even had a recording of him saying, yes, yes to everything they said to him. Which made no sense. My brother also had a medical emergency alert system hooked up to the service he had, but when they slammed his service he lost it because Birch doesn't support this service. Eleven days without emergency alert service before I found out he had none until he got a bill from from Birch. As of now I... Read more

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Birch switched nine of our business lines without our permission. Actually they fabricated a recording with one of our receptionists as proof that we requested the switch. Birch Customer service is not helpful, they claimed they cannot switch us back. No sense in talking to them. Your best resolution is to file a complaint with the FCC At 1-888-2255322, or von online, als I live in Texas I also filed with the Texas Public Utility Commission. To... Read more

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These folks repeatedly ignore requests to be removed from their call lists. When you begin your request they rudely hang up the phone. I've been making these requests for more than two years. When you call back the number you can never get a person on the phone to follow up and make certain that your number is removed. How they get business and then how they keep that business is beyond my comprehension. They are rude, unresponsive and I... Read more

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Belongs to a call center for a company called Birch Communications (AKA Cbeyond). They won't stop even when told they have the wrong number. They won't take you out of their database unless you give them personal information about yourself. This is a very dangerous corporation. BEWARE! BLOCK IMMEDIATELY! Other phone numbers for them: 8664245100; 6784242400; 4254407000. I've had my phone number for almost 7 years & have no relationship with... Read more

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They have very poor customer service and do not follow through on what they promise. I have been owed a credit for referring them another customer. It has been months and they have not given it. I have emails with my account rep and his boss where they told me the process, I followed the process and still no credit. Then, my account rep and his boss stopped responding. I called their billing department to complain and they told me it was a 30... Read more

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I never signed up with Birch but I am now suddenly receiving a bill from them saying that I owe them money. After looking at the bill, I was able to locate my phone number and realize that it has to do with my phone. But my phone is listed with AT&T. I am not sure what type of dirty trick is going on between Birch and AT&T. I tried to find out by calling Birch but they kept on telling me due to call volume they are experiencing a delay and my... Read more

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