filters
state:
Show
city:
Show
category:
Show
product:
Show
I cancel my elderly sisters service in May 2017, today I received a new bill for 247.36 . I have issued a STOP PAYMENT order with her bank. I have returned every bill with the cancellation notice. I called C/S after being on hold for 30 minute was told that they...
Read more
#1104444
Reply to reviews
Knowingly couldn't deliver service to my office tower, then agreed in writing to cancel my company contract. Then commenced a 6 month campaign of harassment and fraud by trying to collect on service that they acknowledge was cancelled and non-deliverable. Employee Mary...
Read more
#1104363
Reply to reviews
Birch Communications - Watch out for Birch. They will take your money and not provide service
Birch illegally charged me a disconnection fee of $400. My telephone service was disconnected without notice from Birch. First I contacted the Fcc to file a complaint in regards to n service. I then contacted another provider to inquire about service and connected with...
Read more
1.4
#1103328
Reply to reviews

Birch Communications Phone Service Review

Birch Communications
#1039460
Andreas fashions Los Angeles we do not have phons for 3days this is the 2th time in one month You put us out of bissness we are in the weding bissness
Comment
Show

Birch Email Service Review

Birch Communications
#1031006
I applied for a debt consolidation loan I had to give my phone number in case I actually got the loan lol no loan but I'm getting calls at 1am applied for the loan today so I will see what the night brings with their calls 3 so far since midnight no one talks on the other end and you can't call them back. Going to have to block them.
Comment
Show

Other Product Review

Birch Communications
#821630
birch communications is not what that is. they lie to you constantly over and over again. they need to be sued. at least with sage communications things were done right.
Comment
Show

Other Product Review

Birch Communications
#775284
4.3
Details
Ben from Birch reached out to me and resolved my previous issue with birch. Im very satisfied with results and look forward to continuing my service with birch...thank you ben, you made my day.
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Website
Birch Communications - POOR CUSTOMER SERVICE  ...
I am a disabled vet, my phone connection & service has been shut down for the 6th day, even though I spoke to a CSR my landline is not functional & has been disconnected for 6 days. Folks I can not even call a CSR & was unable to reach one for 2 days & I still waited...
Read more
#1093065
Reply to reviews
I own a business and have been with Birch for over 9 years a loyal customer. In the recent 4 months my service has been interrupted several times. Recently there was a large outage on July 12. I had no way to contact the company through phone calls or internet. I...
Read more
1.0
I didn't like
  • Each operator doesnt know why you called
  • Charge you an early illegal termination fee
  • No customer service available when business phones out
#1090404
Reply to reviews
I have tried calling customer service tech support twice to report phone out of service problem. 1st time on hold over two hours never answered, and today for over 25 minutes with no answer. UNACCEPTABLE! PHONE xxx-xxx-xxxx has loud hum and crackle on line....
Read more
#1088973
Reply to reviews
this is rediculous. I was told they would be charging for 2 phone lines and instead i have been charged by you for nearly 2 years not for 3. multiple calls, dates and times are listed in lawyer paperwork. I also have the orginal recorded phone call that states what was...
Read more
#1076303
Reply to reviews
All of the businesses in our building are on Birch (phone and internet). All of the phones are out (while we can make outgoing calls, no one can call in). We attempted to call customer service multiple times today. All we get is a voice recording that says to try back...
Read more
1.6
I didn't like
  • No customer service available when business phones out
#1073307
Reply to reviews
I followed their termination policies exactly as instructed in an attempt to have a smooth transition process. I sent my intent to cancel 60 days before the contract term ended. I called within the 90 day period to have the final disconnect processed and paid $200 for...
Read more
I didn't like
  • Poor customer service
#1071133
Reply to reviews
Birch is not a service provider, they are just middle person using other providers in the area to give the service and also the repairs. We had various instances where we did not have the dial tone and they always send the AT&T technicians and in advance would say that...
Read more
1.8
#1057620
Reply to reviews