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this is rediculous. I was told they would be charging for 2 phone lines and instead i have been charged by you for nearly 2 years not for 3. multiple calls, dates and times are listed in lawyer paperwork. I also have the orginal recorded phone call that states what was...
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#1076303
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All of the businesses in our building are on Birch (phone and internet). All of the phones are out (while we can make outgoing calls, no one can call in). We attempted to call customer service multiple times today. All we get is a voice recording that says to try back...
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1.6
I didn't like
  • No customer service available when business phones out
#1073307
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I followed their termination policies exactly as instructed in an attempt to have a smooth transition process. I sent my intent to cancel 60 days before the contract term ended. I called within the 90 day period to have the final disconnect processed and paid $200 for...
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I didn't like
  • Poor customer service
#1071133
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Birch Communications Phone Service Review

Birch Communications
#1039460
Andreas fashions Los Angeles we do not have phons for 3days this is the 2th time in one month You put us out of bissness we are in the weding bissness
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Birch Email Service Review

Birch Communications
#1031006
I applied for a debt consolidation loan I had to give my phone number in case I actually got the loan lol no loan but I'm getting calls at 1am applied for the loan today so I will see what the night brings with their calls 3 so far since midnight no one talks on the other end and you can't call them back. Going to have to block them.
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Other Product Review

Birch Communications
#821630
birch communications is not what that is. they lie to you constantly over and over again. they need to be sued. at least with sage communications things were done right.
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Other Product Review

Birch Communications
#775284
4.3
Ben from Birch reached out to me and resolved my previous issue with birch. Im very satisfied with results and look forward to continuing my service with birch...thank you ben, you made my day.
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Birch is not a service provider, they are just middle person using other providers in the area to give the service and also the repairs. We had various instances where we did not have the dial tone and they always send the AT&T technicians and in advance would say that...
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1.8
#1057620
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Switched from Birch to Mediacom. Called Birch to see why my bill had increased $60.Rep said you have Dsl dont you? Yes...internet,phone and fax. Well,she said,they have combined Dsl and fax. I thought Dsl and internet was same which i already have. I let that slide...
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1.0
#1050963
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A salesman from Birch Communications called and said they can upgrade my internet bandwidth to a higher bandwidth at the same cost since I have been a long time customer. I agreed, it took them 3 month to get me the new bandwidth, I have had the new bandwidth since...
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1.2
I liked
  • What they said
I didn't like
  • What they delivered
#1044985
Reply to reviews
I wrote Birch to cancel my service last month, and they did not cancel it. I just got a new bill, called, and was put on hold for an hour with a disconnect. When I finally got through to a person, the person was snippy with me, and told me I should not have written a...
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2.1
I didn't like
  • Contact on may 8
#1044618
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We recently switched from AT&T to Birch communications for our condo building's residential call box and elevator emergency communication box. No issues with the residential call box but every night between the hours of midnight and 3am, we get a call from Kings III...
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Anonymous
Tim AT Birch

Hello, I'm sorry to hear you have had this ongoing issue. I would like to look at the type of service you have and determine​ what issue is the root cause. Can you email you...

3.0
I didn't like
  • Horbible customer service at every level
#1041377
Reply to reviews
When it was C-Beyond service was mediocre at best but when they became Birch, the prices that they quoted were no where to be seen. After months of over charging and slow service, we switched to Spectrum Business and had our numbers switched over. I mailed a letter to...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

1.0
I didn't like
  • Poor customer service
  • Lying about savings
  • When you cancel they keep charging you
#1032914
Reply to reviews
I hear you!! We had Birch about 10 years ago, service was lousy and expensive so we transferred over to CBeyond and the service was very good. Birch then buys out CBeyond and all went to he-- in a handbasket. I never signed a contract with Birch as even years later the...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

1.0
I didn't like
  • Internet serviceand customer service
#1031376
Reply to reviews