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A salesman from Birch Communications called and said they can upgrade my internet bandwidth to a higher bandwidth at the same cost since I have been a long time customer. I agreed, it took them 3 month to get me the new bandwidth, I have had the new bandwidth since...
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1.2
I liked
  • What they said
I didn't like
  • What they delivered
#1044985
Reply to reviews
I wrote Birch to cancel my service last month, and they did not cancel it. I just got a new bill, called, and was put on hold for an hour with a disconnect. When I finally got through to a person, the person was snippy with me, and told me I should not have written a...
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2.1
I didn't like
  • Contact on may 8
#1044618
Reply to reviews
We recently switched from AT&T to Birch communications for our condo building's residential call box and elevator emergency communication box. No issues with the residential call box but every night between the hours of midnight and 3am, we get a call from Kings III...
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Anonymous
Tim AT Birch

Hello, I'm sorry to hear you have had this ongoing issue. I would like to look at the type of service you have and determine​ what issue is the root cause. Can you email you...

3.0
I didn't like
  • Horbible customer service at every level
#1041377
Reply to reviews

Birch Communications Phone Service Review

Birch Communications
#1039460
Andreas fashions Los Angeles we do not have phons for 3days this is the 2th time in one month You put us out of bissness we are in the weding bissness
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Birch Email Service Review

Birch Communications
#1031006
I applied for a debt consolidation loan I had to give my phone number in case I actually got the loan lol no loan but I'm getting calls at 1am applied for the loan today so I will see what the night brings with their calls 3 so far since midnight no one talks on the other end and you can't call them back. Going to have to block them.
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Other Product Review

Birch Communications
#821630
birch communications is not what that is. they lie to you constantly over and over again. they need to be sued. at least with sage communications things were done right.
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Other Product Review

Birch Communications
#775284
4.3
Ben from Birch reached out to me and resolved my previous issue with birch. Im very satisfied with results and look forward to continuing my service with birch...thank you ben, you made my day.
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When it was C-Beyond service was mediocre at best but when they became Birch, the prices that they quoted were no where to be seen. After months of over charging and slow service, we switched to Spectrum Business and had our numbers switched over. I mailed a letter to...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

1.0
I didn't like
  • Lying about savings
  • When you cancel they keep charging you
  • Poor customer service
#1032914
Reply to reviews
I hear you!! We had Birch about 10 years ago, service was lousy and expensive so we transferred over to CBeyond and the service was very good. Birch then buys out CBeyond and all went to he-- in a handbasket. I never signed a contract with Birch as even years later the...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

1.0
I didn't like
  • Internet serviceand customer service
#1031376
Reply to reviews
I had a contract for services with Cbeyond and when my contract finally expired I called birch before my contract ended and inform them I was moving over to another company staring January if I needed to send them a termination letter and the representative said I can...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

1.0
I didn't like
  • There is no costomer service at all
#1031320
Reply to reviews
We are a busy medical office and rely on our analog fax line to send and receive medical reports. Our line has been out for 3 days with no evidence of service returning. No one has been out to the office to investigate if the problem is within the office or not. It is...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

1.0
I liked
  • Low price
I didn't like
  • Have deplorable service
#1019649
Reply to reviews
Is our internet up we our business services eldery and we depend on routing our trucks to provide service Our business is in santa fe springs Ca 90670 when is it going to be repaired Or i want to release on contract so i can use another provider Darrel@acsgroup-usa.com
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BirchComm
BirchComm

Darryl, I apologize for the service issues you describe. Can you please provide your account number and best number to reach you? will escalate this urgently and a member of ...

I had Cbeyond for years, when Birch took over we had no choice but to go along, but it did not take long to see the service to drop off. Before we had a rep to go to with any issues, now you had to call in, wait for an hour, try and explain the issue at hand, they...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. If you'd be willing, please email me at cassandra.gulia@birch.com with the best number to re...

2.2
I didn't like
  • Wants you to pay entire remaining contract in small print
  • No termination fee
#997368
Reply to reviews
CUSTOMER REP REFUSED TO LET ME AND BANK REPRESENTATIVE TALK DIRECTLY TO THE FINANCE DEPT OF BIRCH COMMUNICATIONS TO STRAIGHTEN OUT OVERPAYMENT DISPUTE--$72.52 SHOULD HAVE BEEN INSTEAD OF THE $148.91CAUSING MY ACCOUNT TO RECEIVE AN OVERDRAFT OF $37.00--PUT A PYMT...
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BirchComm
BirchComm

I'm sorry for this situation you describe. We are disappointed to hear about this. I will escalate this to my customer care leadership immediately. Thank you, Cassandra Gulia...

3.0
I didn't like
  • Lack of service
  • Failure to issue refund
  • Customer service reps
#996038
Reply to reviews