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First of all, how we got signed up with these people was their rep represented themselves as "We are an agent for ATT". We signed up and the accounting person did not recognize the bill, didn't pay it and they suspended (our fault). I call in and in order for them to...
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1.6
#1124639
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Birch has been the worst experience I have had in 40 years of business.On monday October 30th we called with 2 lines out, they said they could not fix this until Friday the 3rd-5 days! Later that afternoon we called back with 2 more lines out, and out first line had so...
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#1124380
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We had a landline phone provided by Birch Communications since august 2010. We dont utilize landline that much anymore because of our smartphones. Nevertheless we wanted to keep it but decided on switching to ATT. After a week i got a letter saying because i terminated...
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1.0
#1109407
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Birch Communications Phone Service Review

Birch Communications
#1039460
Andreas fashions Los Angeles we do not have phons for 3days this is the 2th time in one month You put us out of bissness we are in the weding bissness
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Birch Email Service Review

Birch Communications
#1031006
I applied for a debt consolidation loan I had to give my phone number in case I actually got the loan lol no loan but I'm getting calls at 1am applied for the loan today so I will see what the night brings with their calls 3 so far since midnight no one talks on the other end and you can't call them back. Going to have to block them.
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Other Product Review

Birch Communications
#821630
birch communications is not what that is. they lie to you constantly over and over again. they need to be sued. at least with sage communications things were done right.
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Other Product Review

Birch Communications
#775284
4.3
Details
Ben from Birch reached out to me and resolved my previous issue with birch. Im very satisfied with results and look forward to continuing my service with birch...thank you ben, you made my day.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Website
I cancel my elderly sisters service in May 2017, today I received a new bill for 247.36 . I have issued a STOP PAYMENT order with her bank. I have returned every bill with the cancellation notice. I called C/S after being on hold for 30 minute was told that they...
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#1104444
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Knowingly couldn't deliver service to my office tower, then agreed in writing to cancel my company contract. Then commenced a 6 month campaign of harassment and fraud by trying to collect on service that they acknowledge was cancelled and non-deliverable. Employee Mary...
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#1104363
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Birch Communications - Watch out for Birch. They will take your money and not provide service
Birch illegally charged me a disconnection fee of $400. My telephone service was disconnected without notice from Birch. First I contacted the Fcc to file a complaint in regards to n service. I then contacted another provider to inquire about service and connected with...
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1.4
I liked
  • Offered services for a good price
I didn't like
  • Lie to customers about a refund that never happened
  • Deceitful tactics
  • No customer service available when business phones out
#1103328
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Birch Communications - POOR CUSTOMER SERVICE  ...
I am a disabled vet, my phone connection & service has been shut down for the 6th day, even though I spoke to a CSR my landline is not functional & has been disconnected for 6 days. Folks I can not even call a CSR & was unable to reach one for 2 days & I still waited...
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#1093065
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I own a business and have been with Birch for over 9 years a loyal customer. In the recent 4 months my service has been interrupted several times. Recently there was a large outage on July 12. I had no way to contact the company through phone calls or internet. I...
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1.0
I didn't like
  • Charge you an early illegal termination fee
  • No customer service available when business phones out
  • Each operator doesnt know why you called
#1090404
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I have tried calling customer service tech support twice to report phone out of service problem. 1st time on hold over two hours never answered, and today for over 25 minutes with no answer. UNACCEPTABLE! PHONE xxx-xxx-xxxx has loud hum and crackle on line....
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#1088973
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this is rediculous. I was told they would be charging for 2 phone lines and instead i have been charged by you for nearly 2 years not for 3. multiple calls, dates and times are listed in lawyer paperwork. I also have the orginal recorded phone call that states what was...
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#1076303
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