Birch Communications Phone Numbers and Emails

Toll-Free Number:

  • (866) 424-5100

Sales:

  • (866) 424-5544

Birch Communications Email:

General Info
Send Message
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PissedConsumer Club

Contact Information

Birch Communications Website:

Birch Communications Help Center:

Corporate Office Address:

Fax:

816-300-1808

Birch Communications Rating Based on 99 Reviews

Rating details

1.3
more details
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Price Affordability

Rating stats

Rating trend

Summary of Birch Communications Customer Service Calls

127 TOTAL
CALLS
05:39 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Birch Communications?

Staff Question:

  • “New service”
  • “Internet Service is down”
  • “I need home phone service”

Payments and Charges Question:

  • “Make s payment”
  • “My Payment are not return by Birch Posh”
  • “Payment”

Product/ Service Question:

  • “Phones not working”
  • “Phone line not working”
  • “Disconnection”

Request for Information Question:

  • “Technical support”
  • “See about availability of phone number”
  • “Ask questions”

Shipping and Delivery Question:

  • “Deliver”
  • “Make sure product shipped to a different address than billing address”
  • “Item shipped to wrong address”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel an order”
  • “Cancel phon service”

Account Question:

  • “My account”

Return/ Replace Question:

  • “Returns”

Other Question:

  • “New line”
  • “Phone Line is dead”
  • “Understand what company does”

About

Related Companies

Fusion Connect, Primus Canada, Cbeyond, Globalinx

Summary

Birch Telecom was founded in 1997. The company is headquartered in Kansas City, MO. Birch Telecom was one of the first local telephone service providers in the Middle West. The company also used to offer Internet services (long distance and broadband). Nowadays it is considered to be one of the largest CLECs in this field. The company guarantees to switch the unsatisfied customers back to their previous service providers. For its major clients the company offers Gold and Platinum service levels which mean personal customer service reps and personal toll-free numbers. birch Telecom's services are supported by AgentLink, an online resource for pricing, support, and order status.

Birch Communications reviews and complaints

Birch Communications is ranked 660 out of 2029 in Telecommunications category

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