Birch Communications - Birch making an unauthorized debit from my bank account 6 months after my account was close.
Birch made an unauthorized debit from my bank account 6 months after I close my Birch account. They took $747.94 and when I complained they said that it would take up to 3 months for a refund of the money they stole.
They sent a check for $571.50 to cover the $747.94 they stole. My bank is fighting them at this point. The service I had from CBeyond, which was bought out by Birch, was the worst I have ever had personally or for my business.
When I switched, they also made it very difficult to allow my business phone # transfer to the new company. I highly warn anyone who is thinking about using this system, stay away!!
Reason of review: Problems with payment.
Monetary Loss: $748.
Preferred solution: Full refund.
Birch Communications Cons: Steel money from their past customers.
Location: Redondo Beach, California
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Good Afternoon,
Our apologies for the unexplained bank draft. We would like to investigate how this occurred and work with you to have this issue resolved.
Please email Jared Williams at jared.williams@***.com.
This complaint will be escalated to Customer Care a representative will reach out to you to discuss. Jared Williams, PR Manager at Birch